What we value and believe at IDS

IDS embodies professionalism and ethics, ensuring pride in our relationships with customers, suppliers, partners, employees, and shareholders. We prioritize understanding and fulfilling customer needs with innovative, superior products and services across all markets.

Customer satisfaction

Customer satisfaction

IDS's customer satisfaction consistently exceeds the European B2B benchmark, thanks to our ongoing commitment to understanding our customers' needs through constant dialogue.

  • Local sales teams for market understanding and contact facilitation
  • Multilingual customer service & 24/7 Helpline for issue resolution
  • Regular customer satisfaction research & action plans for improvement
  • Customer feedback panels & pilot groups for continuous dialogue and involvement

This strategy highlights how much we value our customers, aiming to build lasting partnerships and expressing our gratitude for being chosen as a trusted solution partner.

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Personalized pricing

To offer all our customers the best possible prices, we make a transparent offer based on the various routes your fleet is driving and connect them to the best IDS filling stations to visit on the way. This results in a personal pricing proposal that is optimal for your specific situation, so you will never pay too much. We even have a pricing committee that constantly monitors and optimizes the level of prices and conditions so that the prices of all our products remain highly competitive at all locations.

Being a serviceable partner in fueling solutions

IDS is always coming up with new serviceable ways to ensure that doing business with us remains easy, fast and satisfying

Modello di spedizioniere

Freight forwarder model

When you have a large international CRT company, it can sometimes be necessary to subcontract transport services to smaller companies. For instance, in order to provide proper service on increasing activity scenarios.

IDS developed a unique freight forwarder model to meet the requirements of these large transport companies, subcontracting part of their activities to other smaller hauliers, and wanting to provide those hauliers with an IDS fuel card as well. This model is a way for large customers to strengthen their relationship with their subcontracted companies while also generating new incomes for their companies.

You will have full control over the subcontracted companies’ fuelling behaviour through the IDS iAccount: credit limits assigned, volume limits per card, blocking, unblocking and more!

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Home bases: integrated solution at your own facility

Some of our customers also want to provide diesel to subcontracted companies at their own facilities. At IDS that is no problem: we offer the possibility of integrating these diesel consumptions into the same invoicing scheme.

It only requires installing an IDS system card reader and connecting to the IT system for the consumption to be taken from the customer’s home base. Another way that IDS is working to make doing business with us easy and fast.

"The relationship with IDS is perfect. Both the telephone calls with the call centre and the personal attention received by the zone manager. We know that they are involved and willing to resolve any doubts or incidents."

- Rafael Sánchez González
Virosque Transporte y Logística S.L.

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