How can we be of help?

Looking for information or trying to get in touch with IDS? You can contact us with any questions or remarks you may have. For an immediate answer, please check out our FAQ's, maybe the information you are looking for is already there.

Emergencies

Tip

Are you an IDS cardholder and facing difficulties fuelling at our locations? Please contact:

00800 56 56 56 56

When you cannot connect to the IDS Helpline on the number above, please use:

0032 (0) 27 72 01 17

Are you an IDS customer and need immediate assistance? Please contact our international helpline and we will do all we can to help you get back on your way as soon as possible.

IDS offers a 24-hour a day Helpline for the use of IDS cardholders should they encounter difficulties fuelling at any IDS sites. The Helpline can be called outside of office hours or when a driver is outside their home country.

Dedicated operators provide advice & assistance in 13 languages. Calls to the IDS Helpline are free of charge from most European countries from landlines.

Please note that the Helpline cannot assist with breakdown/mechanical services including towing.

Contact details

Entity Address Country Email
IDS Europe B.V.                    Schenkkade 50                                             
2595 AR Den Haag
The Netherlands

Correspondence address:
Brusselstraat 59, bus 1
B-2018 Antwerpen
Belgium

B      

CZ - SK

FR

D - A
GB - IRL
I

LU

NL

PL

RO

TR

BY - BG- HU -EE - LV - LT        
MK - SLO - RU - HR - UA

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Fuel Iberia S.L.U. Calle José Abascal 41, 1ª Planta
28003 Madrid
Spain
E - P [email protected]
Q8 Danmark A/S

OKQ8 Sverige

Att: Kundecenter - IDS
Arne Jacobsens Allé 7
DK - 2300 København

Danmark

DK - N - S

[email protected]

 

[email protected]