My card doesn’t work and I need immediate assistance.

IDS offers a 24-hour a day Helpline for the use of IDS cardholders should they encounter difficulties fuelling at any IDS sites. The Helpline can be called outside of office hours or when a driver is outside their home country. Dedicated operators provide advice & assistance in 13 languages. Calls to the IDS Helpline are free of charge from most European countries from landlines. The IDS Helpline Number is:

00800 56 56 56 56

In the unlikely event that IDS card holders experience difficulties contacting the IDS Helpline on the above mentioned International toll-free number card holders can use:

0032 (0) 27 72 01 17

Depending on local networks, some charges may be incurred for the call

Please note that the Helpline cannot assist with breakdown/mechanical services including towing.